SMS Terms & Conditions

1. SMS Program

No Home Left Alone may use SMS/text messaging to communicate with individuals who have provided their mobile telephone number and, where required, provided appropriate consent.

Depending on your relationship with us, messages may include:

• Service-related communications
• Appointment and scheduling confirmations
• Reminders and updates
• Transportation-related notifications
• Responses to inquiries
• Follow-up communications
• Customer service communications
• Information about our services
• Promotional and marketing messages
• Special offers or other relevant information

2. Consent to Receive Text Messages

By voluntarily providing your mobile telephone number and opting in to receive SMS communications, you consent to receive text messages from No Home Left Alone at the number provided.

Your consent may be provided through an online form, checkbox, verbal request, written request, text-message interaction, or another consent mechanism made available by No Home Left Alone.

Consent is not required as a condition of purchasing goods or services.

You may withdraw your consent at any time using the opt-out methods described below.

3. Message Frequency

Message frequency may vary depending on your interactions with No Home Left Alone.

You may receive messages relating to active service requests, appointments, inquiries, follow-ups, or marketing communications.

We do not guarantee a specific number of messages per week or month.

4. Message and Data Rates

Message and data rates may apply depending on your mobile carrier and wireless plan.

No Home Left Alone is not responsible for carrier charges associated with receiving or sending text messages.

5. How to Opt Out

You may opt out of marketing SMS messages at any time by replying:

STOP

After you send STOP, you may receive a final confirmation message confirming your opt-out request.

You will no longer receive marketing text messages from that SMS program unless you provide a new opt-in.

Opting out of marketing messages does not necessarily prevent us from sending necessary service-related communications where permitted by law.

6. Help

For assistance with SMS communications, reply:

HELP

You may also contact No Home Left Alone directly using the contact information provided below.

7. Carrier Support

Supported wireless carriers may vary.

No Home Left Alone does not guarantee that SMS services will be available on every wireless carrier, device, or geographic location.

Wireless carriers are not responsible for delayed or undelivered messages.

8. Changing Your Phone Number

You are responsible for ensuring that the mobile telephone number provided to No Home Left Alone is accurate and belongs to you or that you are authorized to provide it.

If you change or deactivate your mobile telephone number, please notify us so that we can update our records.

No Home Left Alone is not responsible for messages sent to a number that you previously provided if you fail to notify us of the change.

9. Privacy

Information collected through our SMS program is handled in accordance with our Privacy Policy.

Your mobile telephone number and related communications may be stored in our customer relationship management (CRM) system and may be used for service management, customer communications, follow-up, and marketing in accordance with applicable law and the consent you provide.

We do not sell your personal information for monetary compensation.

10. Marketing Communications

Where required by applicable law, No Home Left Alone will obtain appropriate consent before sending marketing or promotional text messages.

Marketing messages may include information about:

• No Home Left Alone services
• Service offerings
• Promotions
• Special offers
• Updates
• Educational or informational content
• Other communications that may be relevant to your interests or relationship with us

You may withdraw marketing consent at any time by replying STOP.

11. No Guarantee of Delivery

SMS messaging depends on wireless networks and third-party telecommunications infrastructure.

No Home Left Alone does not guarantee that every message will be delivered, delivered immediately, or received by the intended recipient.

12. Prohibited Use

You may not provide another person's mobile telephone number for SMS communications without their authorization.

You may not use our SMS program for unlawful, fraudulent, abusive, or deceptive purposes.

13. Changes to SMS Terms

We may modify these SMS Terms from time to time.

Any updated version will include a revised "Last Updated" date.

Your continued participation in the SMS program after changes become effective constitutes acceptance of the updated SMS Terms to the extent permitted by applicable law.

14. Contact Information

No Home Left Alone, LLC