Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide, including:

• Name
• Phone number
• Email address
• Mailing or service address
• Information regarding your transportation or service needs
• Information provided through inquiry, contact, scheduling, or service forms
• Communications and correspondence with us
• Information provided by an authorized family member, caregiver, representative, or other person acting on your behalf
• Other information you voluntarily provide in connection with our services

We may also automatically collect limited technical information when you interact with our digital services, including IP address, browser type, device information, pages visited, and general usage information.

2. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and requests
• Provide, coordinate, and improve our services
• Schedule and manage services
• Communicate with clients, prospective clients, families, caregivers, and authorized representatives
• Maintain customer and prospect records
• Manage relationships with current and prospective clients
• Send service-related communications
• Send promotional, educational, informational, and marketing communications
• Follow up with individuals who have expressed interest in our services
• Provide information about additional services, programs, offers, or opportunities that may be relevant to you
• Conduct customer relationship management and marketing activities
• Improve our business, services, communications, and customer experience
• Maintain security and prevent fraud or unauthorized activity
• Comply with applicable laws and legal obligations
• Resolve disputes and enforce our agreements

3. Customer Relationship Management (CRM)

Information submitted to No Home Left Alone may be entered into and stored within a customer relationship management ("CRM") system.

Our CRM may be used to organize and manage information relating to current clients, prospective clients, inquiries, referrals, families, caregivers, and other individuals who interact with our business.

Information stored in our CRM may be used for legitimate business purposes, including:

• Managing inquiries and leads
• Following up on requests
• Scheduling and coordinating services
• Maintaining communication history
• Managing customer relationships
• Providing relevant information
• Sending marketing and promotional communications
• Measuring and improving marketing and business performance

We may use automated systems, communication platforms, and other technology connected to our CRM to assist with these activities.

4. Marketing Communications

By providing your contact information, you understand that No Home Left Alone may use that information to communicate with you regarding our services and may send marketing or promotional communications.

Marketing communications may include:

• Email
• Telephone calls
• Text messages or SMS
• Appointment or service reminders
• Follow-up communications
• Educational or informational content
• Promotional offers
• Information regarding services that may be relevant to you

Where required by applicable law, we will obtain the appropriate consent before sending certain types of marketing communications.

You may opt out of marketing communications at any time.

• For email communications, you may use the unsubscribe mechanism provided in the applicable message.
• For SMS communications, you may generally reply STOP to opt out.

Opting out of marketing communications does not necessarily prevent us from sending communications that are necessary to provide requested services or otherwise permitted by law.

5. Information Sharing

No Home Left Alone, LLC does not sell personal information for monetary compensation.

We may share information with third parties when reasonably necessary to operate our business, provide services, communicate with you, or conduct legitimate marketing and administrative activities.

These parties may include:

• Employees and authorized personnel
• CRM and customer-management platforms
• Email and SMS communication providers
• Marketing and automation platforms
• Scheduling and appointment platforms
• Technology and hosting providers
• Transportation or service partners
• Professional advisors
• Payment processors
• Analytics providers
• Contractors and service providers operating on our behalf
• Government authorities or law enforcement when legally required or permitted

Third-party providers may process information on our behalf in accordance with their own applicable privacy policies and contractual obligations.

6. Sensitive Information

Our services may involve information relating to an individual's transportation, assistance, accessibility, or service needs.

We ask individuals to provide only information reasonably necessary for us to understand and fulfill their needs.

Information provided to us may be used for service coordination, customer relationship management, communications, and other legitimate business purposes described in this Privacy Policy.

We do not intentionally request sensitive personal information through general marketing forms unless reasonably necessary for the purpose of the form.

7. Cookies and Tracking Technologies

Our digital services may use cookies, pixels, analytics tools, tracking technologies, and similar technologies.

These technologies may be used to:

• Operate and secure our services
• Understand how visitors interact with our services
• Measure marketing performance
• Improve website functionality
• Understand the effectiveness of advertising and communications
• Improve our services and user experience

Information collected through these technologies may be associated with information maintained in our CRM or other business systems where permitted by applicable law.

8. Third-Party Services

We may use third-party technology providers to support our business, including CRM, marketing automation, communications, scheduling, analytics, hosting, payment processing, and other operational systems.

These providers may receive or process information on our behalf.

We do not control the privacy practices of independent third-party services. Individuals should review the applicable privacy policies of third-party platforms when interacting directly with those services.

9. Data Retention

We retain personal information for as long as reasonably necessary for legitimate business purposes, including providing services, managing customer relationships, conducting marketing activities, maintaining records, resolving disputes, protecting our business, and complying with legal obligations.

Information may remain in our CRM and related systems for as long as reasonably necessary for these purposes.

When information is no longer reasonably required, we may delete, destroy, anonymize, or de-identify it, subject to applicable legal and record-retention requirements.

10. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, destruction, or misuse.

However, no electronic transmission, storage system, website, or technology can be guaranteed to be completely secure.

11. Your Privacy Rights

Depending on applicable law, you may have certain rights concerning your personal information, including rights to:

• Request access to information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain information
• Request information regarding how your information is used
• Opt out of marketing communications
• Withdraw consent where processing is based on consent

Certain information may be retained when required or permitted by law.

To submit a privacy request, contact No Home Left Alone, LLC using the contact information provided below.

12. Children's Privacy

We do not knowingly collect personal information directly from children without appropriate authorization from a parent, guardian, or legally authorized representative.

If we become aware that personal information has been submitted by a child without appropriate authorization, we will take reasonable steps to address the situation consistent with applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable law.

Any updated version will include a revised "Last Updated" date.

14. Contact Us

No Home Left Alone, LLC